On behalf of The Gysling Family and the Harvey’s Point Team, it is our collective Vision that Harvey’s Point will become the best hotel in the Northwest and one of the leading hotels in Ireland. It is our vision that the Harvey’s Point brand name will be synonymous with world class excellence in accommodation, food and customer service.

On behalf of The Gysling Family and the Harvey’s Point team, we will achieve our goals of excellence through our dedication to our customers and our colleagues with an ongoing circle of improvement in all aspects of our business. Our continued success depends on the following three factors:

• Happy Customers
• Happy Colleagues
• Profitability
  
  

To ensure the ongoing development and success of Harvey’s Point, it is important to identify and unify the main core values of the owners, management and colleagues. Primarily, the owners recognise the vital link between guest satisfaction and colleagues satisfaction. The owners appreciate the colleagues to be the most valued assets of the business and that each colleague is a unique individual who plays an important role in fulfilling our mission. We recognise that quality, motivation and performance of all colleagues are the key factors in achieving our success. We are responsible to our customers, to our colleagues, to the environment we inhabit and to the community.

1. Treat our guests with courtesy and respect at all times and show patience and understanding in dealing with complaints, if any, and respond and react to these swiftly in a pro-active manner.
2. Commit to meet and exceed customer expectations and to provide high quality service ensuring a special memorable visit for each end every of our guests.
3. Achieve a Customer Satisfaction of a least 95%. It is our collective Vision that Harvey’s Point is ranked among the best hotels in Ireland and that our brand name will be synonymous with International class of excellence in accommodation, food and customer service.
4.  Deal with any guest queries made by post, telephone, facsimile, e-mail or in person promptly and courteously. 90% of telephone calls to our main trunk lines numbers will be answered within 30 seconds. 
5. Keep delays on your booking times in both our Restaurants to no later than 30 minutes, provided you arrive on the time when you have booked. (Free meal if waiting time to get seated is more than 60 minutes). 
6. Provide you with high quality ingredients and purchase food & beverages only from high quality suppliers with proven record tracks, while using the best practices and standard of operating procedures.
7. Reply to your written correspondence within 3 working days of receipt or alternatively acknowledge receipt of your e-mails and fax-correspondences within 24 hours of receipt.