"Optimus Awarded businesses know and intimately understand their customers. They understand that the customer’s perception of their business is what matters – they are the final judges of quality and value."
Optimus Best Practice is a business process improvement programme that enables organisations to benchmark their operation against the best in the industry, identify what makes the leading companies successful and apply these success formulas to their own business.
It focuses on 20 key business processes under the headings of management, people, operations and customer service.
The Optimus Best Practice programme includes a suite of training and advisory support services. In addition, participating companies will receive relevant documentation, models and templates to support the development and deployment of Best Practice principles in accordance with the guidelines.
The Optimus Best Practice instruction pack comprises;
i. a handbook showing examples of best practice and guidelines for achievement under each of the 20 key business processes.
ii. a workbook containing self-assessment instruments which enables the organisation to determine its level of progress for each of the 20 key business processes and the 100 indicators.
Mark of Best Practice - Benefits
Improved business performance through the adoption of a process of target setting, benchmarking and analysing results.
Better quality of products and services as a result of the emphasis placed on setting, communicating, implementing, monitoring and reviewing agreed standards of performance.
Improved productivity.
Increased efficiency and fewer errors.
Reduced costs and higher margins by streamlining the planning, production and service processes and reducing waste.
Increased sales and profitability as a result of more satisfied customers.
Better employee motivation.
Reduced labour turnover.
More effective teamwork.
Better management/staff relations.
More positive attitude to change.
Greater willingness to accept responsibility and be held accountable for quality within the individual’s sphere of influence.
