FAQS

HEALTH & SAFETY
Ensuring the health and well-being of our Employees and Guests is our most important priority.

BEFORE YOU ARRIVE
We ask that any Guest who is experiencing flu like symptoms or sickness 3 days prior to arrival to please postpone their visit to a later date.
We also ask that any Guest that may have visited the countries affected by COVID-19, or have been in contact with a confirmed case please postpone their visit.

CHECKIN & CHECK OUT
Our check-in/check-out time remains the same. We regret that we are unable of offer early arrival or late departure at this time.
We ask Guests to adhere to the physical distancing in place in the Foyer whilst checking in and checking out and to adhere to the "Please wait here” foot placements.
Sanitising stations will be provided at the Main Entrance.
Reception Desk counters will all have a sneeze guard screen in the location where Guests are checking in.
Each guest will receive a Welcome Letter, which will contain key safety information and an outline of the facilities available, including what Covid-19 protocols are in place.
Elevator signage will advise that only two guests may travel per elevator.

ACCOMMODATION SERVICES
Should your stay be longer than three nights, we will service your Room as per our Standard Operating Procedure.
For stays two days or less, we will provide fresh towelling, toileteries and ameneties.

ARE THERE ANY CHANGES TO MY ROOM?
Certain items will be removed from your room such as notepad and pens.
Government and WHO guidelines for cleaning and sanitising guest rooms will be adhered to. Frequently touched areas will be thoroughly disinfected regularly during your stay. (i.e. telephones, remote controls, safes, switches, handles, taps etc)
Extra pillows and blankets will be removed, but available on request
Tea and coffee making facilities will available in the room
Bottled water will continue to be provided in the room for your compliments

WHAT ADDITIONAL CLEANING PROTOCOLS ARE BEING INTRODUCED?
Industry-leading cleaning and sanitising protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

WILL VALET PARKING & PORTERAGE SERVICES BE OFFERED?
No valet parking will be available initially. Porters will be unable to assist with removing luggage from the car in order to comply with safety protocols and social distancing.
If guests would like luggage service, guests will be required to leave the bag on the floor. Our porter will sanitise the luggage handle and then proceed to bring the luggage to the Room.
Before hand over or placement of the bag in the room, our porter to sanitise the handle again.

IN-ROOM DINING
Should you require Room Service during your stay, our Room Service Attendant will place your Room Service order in the foyer area of your Suite. Once you are finished, we kindly ask that you place the Room Service Tray outside your Suite Door.

DO I NEED TO WEAR A MASK?
Appropriate PPE will be worn by all employees and in adherence to any government or local regulations and guidance.
Guests are not required to wear a mask. Hand sanitiser dispensers will also be placed at key guest and employee entrances and contact areas throughout the hotel. Dedicated employees will sanitize all public areas and staff changing rooms on a more frequent basis.

WILL THERE STILL BE A BUFFET BREAKFAST?
Buffet Breakfast will be limited. Orders will be taken for Juice, Tea/Coffee & Continental Breakfast. Hot Breakfast will be plated from the Kitchen. Don’t worry our famous Omelette Station will be open!
Tables in Restaurants and Bars will be arranged to ensure appropriate distancing and menus will be laminated to facilitate disinfection.

WILL THE RESTAURANTS & BARS BE OPEN?
Yes, The Lakeside Restaurant & Harvey's Bar & Terrace will be open on a Pre-Booking basis only and appropriate changes to seating has been made to accommodate social distancing.

 OTHER USEFUL INFORMATION

Location:

Where is Harvey’s Point?

6km outside Donegal Town, Co Donegal in the North West of Ireland.

Show location on: Google Maps.

Directions to Harvey’s Point?

We recommend to use Google Maps to plan your journey.
GPS: 54.697352, -8.053025

Dublin 220 km 3 hours
Belfast 180 km 2½hours
Sligo 65 km 1 hour
Galway 200 km 3 hours
Shannon 290 km 4½ hours

How close are you to a Train Station?

We are located approx. 70km/1hr drive from Sligo Train Station

We are located approx. 76km/1hr 10mins drive from Londonderry/Derry Train Station

Parking: 

Does the hotel have a car park?

Yes, we have free on-site car parking available

Is there parking for Buses & Oversized Vehicles?

Yes, we have free on-site parking for Buses & Oversized Vehicles

Rooms:

What are the check-in times and check-out times?

Check-in time is from 16:00
Check-out time is 11:30

Do you have family rooms?

Yes, we have rooms that are suitable for 2 adults and 2/3 children.

Is Harvey’s Point dog friendly?

Yes. Dogs are very welcome to stay in the Lakeshore Suites at Harvey’s Point. Please notes that dogs are not permitted to stay in the Suites within the main hotel.

What is the difference in room type?

Lakeshore Suite 58m² (625ft²) – private balcony overlooking the lake
Lakeshore Superior Suites 85m² (915ft²) – private balcony overlooking the lake
Executive Suite 75m² (825ft²)
Deluxe Suite 81m² (957ft²)
Premium Suite 87m² (967ft²)
Penthouse Suite 160m² (1,760ft²)

Do you have single rooms?

Yes, all rooms are available to book on single occupancy. The Lodge @ Harvey’s Point is particularly suitable and affordable.

Do all rooms have lake view?

Some rooms have views of the mountains and some have Lake views. The best views are on the third floor lakeside or Lakeshore suites.

Are there Non-Smoking and Smoking Rooms?

All rooms are strictly non smoking. A €250 cleaning charge apply if guests smoke in bedrooms.

Is Harvey’s Point suitable for guests with reduced mobility?

Yes, we have 14 specifically designed rooms for wheelchair access. Bathrooms are wheelchair friendly. Two rooms have lowered beds. There are no steps from the accommodation block through to the bar or restaurant. Wheelchair on property if required.

What is the hotel’s credit card policy?

We accept all major credit cards: Visa/Mastercard/American Express


Can I arrange for amenities or gifts to be placed in the room? What do you offer?

Yes, our Guest Relations Team would be delighted to assist.  We can arrange anything from a Bottle of Wine, Champagne, Chocolates, Bouquet of Flowers etc.  For further info contact stay@harveyspoint.com 


What type of room should I book for three adults?

To comfortably sleep three adults, we would suggest either a Deluxe Twin Suite or a Premium Twin Suite

 
Does the hotel provide international adaptors?

Yes, we can provide adaptors, please contact Guest Relations upon arrival


Do you offer hairdryers in your guestrooms?

Yes, we provide hairdryers in all guestrooms

Do you provide coffee makers in your guestrooms?

Yes, we provide coffee makers in our Hotel Suites

 
Do you provide irons and ironing boards for use during my stay?

Yes, we provide irons and ironing boards for use

Is Harvey’s Point open all Year?

We are open all year round including Christmas and New Year.

Facilities: 

Is there a spa or are treatments available? 

We don't have a Spa in the hotel but we do have a "Treatment Suite" with a range of body & beauty treatments available. It is advisable to make a booking before your arrival. You can see the Treatment list available HERE

Is there a swimming pool in Harvey’s Point?

Unfortunately, we do not have a Swimming Pool.

Are there gym facilities at Harvey’s Point?

Unfortunately, we do not have gym facilities.

Can you provide a babysitting service?

Yes, we have access to a list of experienced babysitters. Price from €15 per hour.

Is there fishing on the lake?

Yes, there are some brown trout and salmon in the lake. Boats are for hire in the nearby Fisheries Board office. Permits can be bought there also. Ghillie service available.

Do you have entertainment in Harvey’s Bar?

There is live entertainment on most evenings of the week. Please check our Calendar of Events

 

Not found what you were looking for?

Send us an email to stay@harveyspoint.com, call us on +353-74-9722208 or contact us via LiveChat and we're happy to answer your question.

Scroll Down